Privacy Policy

KGZ Moving & Storage LLC (“KGZ Movers,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at kgzmovers.com or contact us to request moving services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you voluntarily provide when requesting a quote or contacting us:

• Contact information: full name, email address, phone number
• Move details: origin and destination addresses, preferred move date, move size (studio, 1–2 BR, etc.), and any special service requests
• Optional information: messages or notes you include in a quote or contact form

We also collect standard technical data automatically when you browse our site: IP address, browser type, pages visited, and referring URL. This data is used only for site analytics and security.

2. How We Use Your Information

• To prepare and deliver moving quotes and estimates
• To contact you via phone, email, or SMS regarding your move request
• To schedule, coordinate, and complete moving services
• To send confirmations, receipts, and service-related communications
• To improve our website, services, and customer experience
• To comply with applicable legal obligations (FMCSA, DOT, and Virginia state law)

3. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: Vendors who help us operate our business (e.g., database hosting, email and SMS delivery) under strict confidentiality agreements
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of company assets, your information may be transferred as a business asset

SMS opt-in and phone numbers collected for SMS consent are not shared with third parties or affiliates for their marketing or promotional purposes.

4. SMS Communications

If you provide your mobile number, we may send service-related text messages such as quote follow-up, scheduling, and move updates.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out of SMS at any time.
• Reply HELP for assistance.

We do not send marketing SMS without prior express written consent, and consent to SMS is not a condition of purchase.

5. Cookies

Our website uses only essential session cookies to maintain secure login sessions for our administrative panel. We do not use advertising or tracking cookies. You can configure your browser to refuse cookies; this will not affect your ability to submit a quote request.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide ongoing service, and comply with our legal obligations. Quote requests that do not result in a completed move are retained for up to 12 months, after which they are deleted or anonymized.

7. Data Security

We implement industry-standard security measures including HTTPS encryption for all data in transit and access controls for our internal systems. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of non-essential communications at any time

To exercise any of these rights, please email info@kgzmovers.com or call (703) 651-3980. For SMS opt-out, reply STOP to any SMS message. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects when changes were last made. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: